1. What Is Already Deleted Automatically
You do not need to do anything for this data — the system deletes it on schedule.
Automatic deletion 🗑️
- Your child's original photo — deleted within 14 days of upload, in every case, no exceptions
- Unpaid orders — all storybook art and preview files are deleted within 14 days
- Paid orders — we keep the finished book files so you can access them, until you ask us to delete them using the steps below
2. How to Delete Your Account and All Your Data
Follow these four steps — it takes less than a minute.
- Email us at support@babysunshine.app with the subject “Data deletion request” (or use the email button below, which fills this in for you)
- Send it from the email address you signed in with and tell us whether you used LINE, Google, or Facebook, so we can find your account
- Include your order number if you only want a specific order deleted, or write “delete everything” to remove your whole account
- Wait for our confirmation — we may ask for extra details to verify you own the account, then we complete the deletion and confirm by email within 30 days
This is free, and you are welcome to sign up again at any time if you change your mind.
3. What Gets Deleted, and What We Must Keep by Law
Once a full account deletion is complete, the following is removed from our systems:
- Your user account, including the name, email, and profile picture received from your sign-in provider
- Any uploaded photos not yet removed by the automatic 14-day deletion
- All generated storybook art, preview files, and finished book files
- Your order history and any saved shipping address
One exception: payment and accounting records that Thai law requires a business to retain (generally 5 years) remain for as long as the law requires. We keep only the minimum necessary and never use it to contact or market to you again.
5. Contact Us
Send your deletion request or any related question tosupport@babysunshine.appOperator: AppWow (appwow.co) — we answer every request within 30 days.
4. If You Signed In With Facebook, Google, or LINE
If you signed up through one of these providers, all we received was your name, email, and profile picture. You can revoke the connection yourself in the provider's settings:
Note that revoking access at the provider only stops future sign-ins — it does not delete the data stored in our systems. To have that deleted, please also send the request described in section 2.